A CURSE ON THEE, TARGET
I am instituting a ban on Target until I receive a response from the Corporate Office. Unless you know me really well, you can't possibly understand the willpower it will take to stay away from this place. I buy EVERYTHING from Target. Target is my therapy. I go in, get my pumpkin spice latte, and walk up and down every aisle, letting all of the crankiness subside as I bask in all the glory of what is Target...what WAS Target.
Today, however, I walked up to the return counter, which had no line, so I thought to myself, "Target rules. No line!" I was returning a top that I got for Xmas because the gathers around the breasts make them look enormous (too enormous even for me who thinks she has itty bitties) and then the rest of the top is that baby doll type that just hangs down from the enormous breasts so I look preggo. Anyway, needless to say, I don't like the way I look, so I took it back.
I don't have the gift receipt, though, so I explain that to the woman behind the counter, fully expecting that I can't get money back but could possibly exchange it for something else. Now, this shirt had the full tag on it, including the $12.99 price. It still had creases where it had been folded by a machine. She yanks it from me, scans it, and throws it back across the counter in one swift motion, not looking me in the eye at all, and says, "It's not in our system." She then walks off. I call her back and say that I want to talk to a manager.
Now I never talk to a manager. I hate people who talk to managers. I used to work retail, and I know what it's like to have to call a manager over. Still, I felt the need to talk to one. She calls as CSM over, who bypasses me and walks into the CS booth. The aforementioned counterworker pulls her aside and talks to her in the corner office. Then the manager (who happens to look just like everyone else in the store with a regular nametag and uniform) doesn't even let me explain, snatches the shirt out of my hand, scans it, and says, "it's not in the system." I said, "What does that mean? I can't return it? I just got this 4 days ago." She said, "Well, the person who bought it obviously bought it a long long time ago on clearance."
Now, I know for a fact that she didn't buy it a long time ago because I actually saw the shirt in the store in November (I'm telling you. I shop there once a week, at least), and I know it wasn't on clearance because Target uses red tags on clearance items and this one had the regular tag on it. Plus, I'm positive it was from Target because it was a Mossimo product and because she SAID it was from Target when she gave it to me. I said, "Look. I just want to exchange it for something else. " She said "Even if it was in our store right now and you wanted the same size, we couldn't exchange it if it wasn't in the computer." I kept my mouth shut and didn't say, "Well, if it was in your store, it should be in the computer."
I asked who I could talk to above her and she threw a corporate complaint flyer at me. Anyway, I said that for 13 dollars, they just lost out on someone who buys groceries, clothes, accessories, toys for my godchildren, electronics, EVERYTHING from Target. I'm not shopping there again until I speak with someone who has a sense of customer service.
Then I go into Office Depot--angels behind the counter--the most pleasant people I've ever encountered. I thanked them for being so helpful and congenial, and they said, bewildered, "Why? Isn't everyone that way?" I laughed and said that I had just had a bad experience at Target, and the girl behind the counter says, "Oh, the one on San Felipe? Yeah, they have attitudes. I tried to take something back once with receipt in hand, and they wouldn't let me return it. I won't shop there anymore."
'Nuff said.
So now I'm drinking a pomegranate martini and eating chocolate covered macadamia nuts.
Oh, to end on a positive note, I got enough for xmas that I can have my own freakin club in my home: Edgy got a dartboard; I got a dancing game (like the ones you see in the arcades). Add that to my fully stocked bar and kareoke machine...I'll never have to leave my house. Speaking of which, I'm having a superbowl party, so those of you out of state need to drop in! ;o)
Today, however, I walked up to the return counter, which had no line, so I thought to myself, "Target rules. No line!" I was returning a top that I got for Xmas because the gathers around the breasts make them look enormous (too enormous even for me who thinks she has itty bitties) and then the rest of the top is that baby doll type that just hangs down from the enormous breasts so I look preggo. Anyway, needless to say, I don't like the way I look, so I took it back.
I don't have the gift receipt, though, so I explain that to the woman behind the counter, fully expecting that I can't get money back but could possibly exchange it for something else. Now, this shirt had the full tag on it, including the $12.99 price. It still had creases where it had been folded by a machine. She yanks it from me, scans it, and throws it back across the counter in one swift motion, not looking me in the eye at all, and says, "It's not in our system." She then walks off. I call her back and say that I want to talk to a manager.
Now I never talk to a manager. I hate people who talk to managers. I used to work retail, and I know what it's like to have to call a manager over. Still, I felt the need to talk to one. She calls as CSM over, who bypasses me and walks into the CS booth. The aforementioned counterworker pulls her aside and talks to her in the corner office. Then the manager (who happens to look just like everyone else in the store with a regular nametag and uniform) doesn't even let me explain, snatches the shirt out of my hand, scans it, and says, "it's not in the system." I said, "What does that mean? I can't return it? I just got this 4 days ago." She said, "Well, the person who bought it obviously bought it a long long time ago on clearance."
Now, I know for a fact that she didn't buy it a long time ago because I actually saw the shirt in the store in November (I'm telling you. I shop there once a week, at least), and I know it wasn't on clearance because Target uses red tags on clearance items and this one had the regular tag on it. Plus, I'm positive it was from Target because it was a Mossimo product and because she SAID it was from Target when she gave it to me. I said, "Look. I just want to exchange it for something else. " She said "Even if it was in our store right now and you wanted the same size, we couldn't exchange it if it wasn't in the computer." I kept my mouth shut and didn't say, "Well, if it was in your store, it should be in the computer."
I asked who I could talk to above her and she threw a corporate complaint flyer at me. Anyway, I said that for 13 dollars, they just lost out on someone who buys groceries, clothes, accessories, toys for my godchildren, electronics, EVERYTHING from Target. I'm not shopping there again until I speak with someone who has a sense of customer service.
Then I go into Office Depot--angels behind the counter--the most pleasant people I've ever encountered. I thanked them for being so helpful and congenial, and they said, bewildered, "Why? Isn't everyone that way?" I laughed and said that I had just had a bad experience at Target, and the girl behind the counter says, "Oh, the one on San Felipe? Yeah, they have attitudes. I tried to take something back once with receipt in hand, and they wouldn't let me return it. I won't shop there anymore."
'Nuff said.
So now I'm drinking a pomegranate martini and eating chocolate covered macadamia nuts.
Oh, to end on a positive note, I got enough for xmas that I can have my own freakin club in my home: Edgy got a dartboard; I got a dancing game (like the ones you see in the arcades). Add that to my fully stocked bar and kareoke machine...I'll never have to leave my house. Speaking of which, I'm having a superbowl party, so those of you out of state need to drop in! ;o)
Labels: rant
posted by Cranky at 8:55 PM
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